We are very aware of the concerns held by the customers and artists on MoreFilter about the novel coronavirus COVID-19, and want to help answer some common questions:
While we do provide our best-estimated delivery date for your order, some 3rd-party printers that fulfill orders from Artists on MoreFilter have been affected by local “Shelter in Place” ordinances resulting in longer production times. Additionally, all carriers have removed guaranteed delivery within a specific timeframe. For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order.
We care deeply about the health and safety of all customers and artists on MoreFilter, as well as their confidence in the safety of the products sold on MoreFilter. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO) around the spread of COVID-19:
“In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packages that are shipped over a period of days or weeks at ambient temperatures .”
-Centers for Disease Control and Prevention (CDC) (6 April 2020)
“The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”
-World Health Organization (WHO) (6 April 2020)
As new information is constantly becoming available about the novel coronavirus COVID-19, we encourage you to continue to refer to guidance from reputable organizations like the CDC and WHO for the most up to date information.
Yes. We are strongly encouraging all MoreFilter employees to work from home, canceled/postponed any work travel, and asked that MoreFilter employees self-quarantine for two weeks after any personal travel. We are also in contact with the companies that fulfill and ship orders placed on MoreFilter to ensure precautions are being taken to help prevent the potential spread of COVID-19.
Because of the covid-19 virus ,We cannot accept any return items. if you need to return or exchange, please contact with our customer service. We will take compromise measures to refund or resend.